📍33 N. Public Square, Knoxville, IL 61448 | 📞 (309) 289-2814

Hours: Mon-Fri 8:00 AM – 5:00 PM

Accessibility Statement - City of Knoxville, Illinois

Accessibility Statement

City of Knoxville, Illinois

Our Commitment to Accessibility

The City of Knoxville is committed to ensuring that our website is accessible to people of all abilities. We strive to provide equal access to information and services for all residents, including those with disabilities.

We believe that everyone should be able to access city services, information, and resources regardless of their physical, sensory, or cognitive abilities. Digital accessibility is not just a legal requirement—it's the right thing to do for our community.

Accessibility Features on This Site

  • Keyboard Navigation: All interactive elements can be accessed using keyboard shortcuts
  • Screen Reader Compatible: Content is structured to work with assistive technologies
  • Color Contrast: Text and backgrounds meet WCAG AA contrast standards
  • Descriptive Links: Links clearly describe their destination
  • Alternative Text: Images include descriptive alt text for screen readers
  • Resizable Text: Text can be enlarged without breaking page layout
  • Clear Navigation: Consistent navigation structure throughout the site

Conformance Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Perceivable

Information and user interface components must be presentable to users in ways they can perceive.

Compliant

Operable

User interface components and navigation must be operable by all users.

Compliant

Understandable

Information and operation of user interface must be understandable.

Compliant

Robust

Content must be robust enough to work with current and future technologies.

Compliant

Assistive Technologies

This website has been tested with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver
  • Browser Zoom: Up to 200% magnification
  • Keyboard Navigation: Tab, Enter, and Arrow keys
  • Voice Recognition: Dragon NaturallySpeaking

Supported Browsers

Our website works best with the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Document Accessibility

We are committed to making our documents accessible, including:

  • Meeting minutes and agendas
  • City ordinances and resolutions
  • Forms and applications
  • Public notices

PDF Documents

We strive to ensure all PDF documents meet accessibility standards. If you encounter a PDF that is not accessible, please contact us and we will provide an alternative format such as:

  • HTML web page version
  • Microsoft Word document
  • Plain text format
  • Large print version

Known Limitations

While we strive for full accessibility, we acknowledge the following known limitations:

  • Some older PDF documents may not be fully accessible—we are working to remediate these
  • Third-party embedded content (videos, maps) may have accessibility limitations
  • Some archived content from previous website versions may not meet current standards

We are actively working to address these issues and welcome your feedback to help us improve.

Report Accessibility Issues

If you encounter any accessibility barriers on this website, please let us know. We are committed to resolving issues promptly.

📞 Phone: (309) 289-2814

📧 Email: accessibility@kville.org

📍 Mail: City of Knoxville
Attn: Website Accessibility
101 N. Public Square
Knoxville, IL 61448

🕒 Office Hours: Monday - Friday, 8:00 AM - 4:30 PM

Ongoing Improvements

Accessibility is an ongoing process. We regularly:

  • Conduct accessibility audits of our website
  • Train staff on creating accessible content
  • Test with assistive technologies
  • Review and update accessibility policies
  • Implement user feedback and suggestions

Third-Party Content

Some content on this website is provided by third parties (embedded videos, social media feeds, etc.). While we encourage all third-party content providers to ensure their content is accessible, we cannot guarantee the accessibility of externally hosted content. If you encounter issues with third-party content, please contact us and we will work with the provider to resolve the issue or provide an accessible alternative.

Alternative Access to Services

If you are unable to access information or services on our website due to a disability, we offer alternative ways to access city services:

  • Phone: Call (309) 289-2814 to speak with a staff member
  • In-Person: Visit City Hall during business hours for assistance
  • Mail: Request information or services by mail
  • Email: Contact departments directly via email

City staff are available to assist with any accessibility needs and can provide information in alternative formats upon request.

Legal & Technical Standards

This website adheres to:

  • Americans with Disabilities Act (ADA) Title II
  • Section 508 of the Rehabilitation Act
  • WCAG 2.1 Level AA Success Criteria
  • Illinois Information Technology Accessibility Act (IITAA)

Formal Complaints

If you believe you have been discriminated against in accessing city services due to a disability, you have the right to file a formal complaint. For information on filing a complaint:

  • Contact the City Manager's Office at (309) 289-2814
  • File a complaint with the U.S. Department of Justice

Last Updated: October 15, 2025

This accessibility statement is reviewed and updated regularly to reflect our ongoing commitment to accessibility.